Frequently Asked Questions

We arrive on your scheduled day, walk the full property, scoop and bag all waste, and place it in your trash (or remove it—see disposal options below). As a result, your yard stays consistently clean and ready for play.

Nope. As long as the yard is accessible (unlocked gate) and dogs are secured, we’ll complete the visit and text you when it’s done.

Pricing depends on number of dogs, yard size, and visit frequency. Typically, weekly service is the best value. Get a custom quote in seconds—no obligation.

We use secure online billing. Generally, recurring service is billed monthly; one-time cleanups are billed after service.

Yes! We provide one-time deep cleanups for events, moving days, rentals, and seasonal yard refreshes.

If a yard has significant buildup, we’ll quote an initial deep clean so future weekly service stays quick and affordable.

We clean and maintain our tools between properties using pet-safe, non-pesticidal cleaning solutions to ensure hygiene and prevent cross-yard transfer.

We work year-round. When severe weather prevents access, we reschedule or perform a longer catch-up visit on the next service day.

You can add a lock code or leave a combo lock. Alternatively, we can meet you once to receive a spare key tag.

Yes, but heavy leaf cover or tall grass can hide waste. Consequently, we may recommend a quick lawn/leaf tidy for best results.

Tell us within 24 hours. Above all, your satisfaction is guaranteed—we’ll return and make it right.

Yes — we offer an optional enzyme-based Yard Deodorizing treatment that helps reduce lingering outdoor odors. It is pet-safe, lawn-safe, and non-pesticidal.

Yes — we offer light crate, patio, and small-area cleanups using pet-safe cleaners. (For heavy-duty pressure washing, we may refer you to a specialized vendor.)

We can fill small holes with topsoil as an add-on. However, larger grading is best for a landscaper—we’re happy to recommend partners.

Yes — we service apartment complexes, HOAs, rental properties, dog runs, and commercial spaces. Custom quotes are available.

ou can pause anytime. Keep in mind, a catch-up fee may apply if waste accumulates.

Yep! Refer a friend and get $25 credit when they start regular service; your friend gets $25 off their first month. No limits.

Yes—fully insured, background-checked, and locally owned in Rochester, NY.

No contracts! You can start, pause, and cancel your subscription at any time by notifying us prior to your next scheduled poopy pick up service.

Most dogs are perfectly fine. If your dog is nervous, protective, or not friendly with strangers, we recommend keeping them inside during service.

Yes, you can request a specific cleanup day. Not every cleanup day will be available in your area, but because of our size, we can generally offer 2-3 options to best fit your schedule.

We try to give as much advance notice as possible which gives you time to secure your dog if needed.