Poopy Monster Terms of Service
Effective Date: July 11, 2026
Poopy Monster LLC
Professional Pet Waste Removal Services
Website: https://poopymonster.com
Welcome to Poopy Monster! These Terms of Service (“Terms”) govern your use of our website and services. By requesting a quote, scheduling service, or using our services, you agree to these Terms.
1. Services
Poopy Monster LLC (“Poopy Monster,” “we,” “our,” or “us”) provides residential and commercial pet waste removal services, including but not limited to:
- Weekly pet waste removal
- Twice-weekly pet waste removal
- Every-other-week pet waste removal
- One-time yard cleanups
- Commercial pet waste removal
- Yard deodorizing
- Dog-dug hole repair
- Seasonal and specialty services
Services are subject to availability, weather conditions, and operational capacity.
2. Customer Responsibilities
To ensure safe and reliable service, customers agree to:
Yard Access
- Provide safe and unobstructed access to the service area.
- Ensure gates are unlocked and accessible during the scheduled service window.
- Notify us in advance if access to the property will be restricted.
Pet Safety
- Secure all pets indoors or away from the service area during scheduled service.
Property Conditions
Please notify us of any known hazards, including:
- Broken or damaged gates or fencing
- Aggressive animals
- Underground utilities or hidden obstacles
- Hazardous chemicals
- Unsafe walking conditions
Failure to provide safe access may result in a missed service charge.
3. Property Access Authorization
By scheduling service, you authorize Poopy Monster, its employees, and authorized contractors to enter your property solely to perform the requested services.
Poopy Monster is not responsible for:
- Pre-existing property damage
- Hidden hazards
- Underground utilities
- Normal lawn wear caused by foot traffic
- Damage resulting from defective gates or fencing
4. Service Scheduling
Available service frequencies include:
- Weekly
- Twice Weekly
- Every Other Week
- One-Time Cleanup
While we strive to maintain your scheduled service day, arrival times cannot be guaranteed due to weather, traffic, route optimization, or other operational factors.
5. Missed Visits & Double Doody Cleanup™
Poopy Monster provides service year-round whenever it is safe to do so.
If your scheduled service cannot be completed due to severe weather, unsafe conditions, an observed holiday, equipment failure, or another circumstance beyond our reasonable control, we’ll perform a Double Doody Cleanup™ during your next scheduled visit by removing all accumulated pet waste.
If we are unable to perform service because of a locked gate, blocked access, an unsecured pet, or another issue within the customer’s control that was not communicated before the scheduled visit, the scheduled service will be billed at the regular service rate. We’ll perform a Double Doody Cleanup™ during your next scheduled visit.
Missed services that result in a Double Doody Cleanup™ are not eligible for refunds, credits, or discounts. Your regular service rate remains unchanged because your next scheduled visit will include the removal of all accumulated pet waste from the missed service period.
If you know we won’t be able to access your yard, please notify us before your scheduled service day. Whenever possible, we’ll work with you to adjust or temporarily pause your service.
6. Vacation & Service Pauses
If your dog(s) will not be using the yard due to vacation, illness, home renovations, or another reason, please notify us before your scheduled service day if you would like to temporarily pause recurring service.
7. Pricing & Payments
Service pricing is based on factors including:
- Yard size
- Number of dogs
- Service frequency
- Property conditions
A valid payment method is required for recurring services.
Recurring service fees are automatically charged according to your selected billing schedule.
Late or declined payments may result in:
- Service suspension
- Additional fees
- Account cancellation
Existing recurring customers will receive at least 14 days’ advance notice before any recurring pricing changes take effect.
8. FREE Initial Cleanup Promotion
Customers receiving a FREE Initial Cleanup promotion must:
- Enroll in new weekly recurring service.
- Maintain weekly service for a minimum of three (3) months.
If weekly service is canceled before the three-month commitment has been fulfilled, the standard initial cleanup fee will be charged to the payment method on file.
Promotional offers are limited to one per household unless otherwise stated and may not be combined with other offers.
9. Gate Security
Your property’s security is important to us.
After each completed service, our technicians will securely close and latch your gate.
Whenever applicable, we’ll provide a gate photo confirmation for your peace of mind.
10. Satisfaction Guarantee
Your satisfaction is our priority.
If you believe an area was missed during your scheduled cleanup, please notify us within 24 hours of service. We’ll promptly return and make it right at no additional charge.
This guarantee does not apply if access to the property was restricted or if service could not be completed due to circumstances beyond our control.
11. Equipment Sanitation
For the health and safety of every pet we serve, our tools, footwear, and equipment are cleaned and disinfected between every property.
12. Yard Deodorizing
When yard deodorizing services are requested:
- Only pet-safe products are used according to manufacturer recommendations.
- Customers are responsible for notifying us of any known sensitivities.
Results may vary depending on weather, soil conditions, and existing odors.
13. Property & Pet Safety
Poopy Monster exercises reasonable care while performing services.
We are not responsible for:
- Pets escaping through defective gates or fencing
- Injuries caused by unsecured animals
- Pre-existing property damage
- Lawn damage caused by pet urine, pests, weather, or environmental conditions
- Hidden or concealed hazards
Customers are responsible for maintaining a safe environment for our technicians.
14. Service Documentation
To verify completed service, maintain quality standards, and improve customer service, Poopy Monster may photograph service areas, gates, or completed work.
These photographs may be used for customer communication, quality assurance, employee training, or marketing. We will never intentionally publish personally identifiable information without your permission.
15. Cancellations & Termination
Customers may cancel recurring service at any time after satisfying any applicable promotional commitment.
Poopy Monster reserves the right to suspend or terminate service due to:
- Unsafe property conditions
- Repeated access issues
- Non-payment
- Abusive, threatening, or inappropriate behavior
- Violation of these Terms
16. Limitation of Liability
To the fullest extent permitted by law, Poopy Monster LLC shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our services.
Our total liability for any claim shall not exceed the amount paid for the specific service giving rise to the claim.
17. Communications
By requesting a quote or using our services, you consent to receive communications by:
- Phone
- SMS/Text Message
These communications may include appointment reminders, service updates, billing notices, customer support, and promotional messages.
You may opt out of marketing communications at any time.
18. Website Use
You agree not to:
- Use our website for unlawful purposes.
- Attempt unauthorized access to our systems.
- Copy, reproduce, or distribute website content without written permission.
All website content, logos, images, and trademarks are the property of Poopy Monster LLC unless otherwise noted.
19. Privacy
Your personal information is collected, stored, and used in accordance with our Privacy Policy.
20. Governing Law
These Terms are governed by the laws of the State of New York.
21. Changes to These Terms
Poopy Monster may update these Terms from time to time. Updated versions will be posted on our website with a revised effective date. Continued use of our services constitutes acceptance of the updated Terms.
22. Contact Us
Poopy Monster LLC
🌐 Website: https://poopymonster.com
📞 Phone: (585) 774-1888
📧 Email: support@poopymonster.com
Our Promise
At Poopy Monster, we believe great service is about more than just a clean yard. Our background-checked, fully insured technicians treat every property with care and respect. We disinfect our equipment between every visit, securely close your gate, provide gate photo confirmation whenever applicable, and stand behind our work with a 100% Satisfaction Guarantee. Thank you for trusting Poopy Monster to help keep your yard clean, safe, and enjoyable for your family and pets.