Privacy Policy
Effective Date: July 11, 2026
Poopy Monster LLC
Website: https://poopymonster.com
Poopy Monster LLC (“Poopy Monster,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our website or requesting our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information you voluntarily provide, including:
- Full name
- Email address
- Phone number
- Service address
- Billing address (if different)
- Pet information (number of dogs, gate instructions, access notes, etc.)
- Service preferences
- Payment information (processed securely through third-party payment providers)
We may also automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Operating system
- Website pages visited
- Referral source
- Website usage statistics
2. How We Use Your Information
We use your information to:
- Provide pet waste removal and related services
- Schedule and manage appointments
- Process payments
- Respond to inquiries and quote requests
- Send appointment reminders and service notifications
- Communicate billing information
- Improve our website and customer experience
- Provide customer support
- Send promotional offers and marketing communications (where permitted)
- Comply with legal obligations
3. Communications
By requesting a quote or using our services, you consent to receive communications from Poopy Monster by:
- Phone
- SMS/Text Message
These communications may include:
- Appointment reminders
- Route updates
- Billing notifications
- Service confirmations
- Promotional offers
- Customer satisfaction surveys
You may opt out of promotional communications at any time by:
- Replying STOP to text messages
- Clicking the unsubscribe link in marketing emails
- Contacting us directly
Operational and billing communications may still be sent as necessary to provide your service.
4. Service Documentation
To verify completed service, improve quality, and enhance customer communication, Poopy Monster may photograph:
- Gates after service
- Service areas
- Before-and-after cleanups
- Commercial properties
These photographs may be used for:
- Service verification
- Customer communication
- Employee training
- Quality assurance
- Marketing and promotional purposes
We will never intentionally publish personal identifying information (such as house numbers, license plates, or individuals) without your permission.
5. Sharing Your Information
Poopy Monster does not sell your personal information.
We may share information only with trusted service providers that assist in operating our business, including:
- Payment processors
- Customer management (CRM) software
- Scheduling software
- Email providers
- SMS providers
- Website hosting providers
- Analytics providers
- Advertising platforms
These providers may use your information only as necessary to perform services on our behalf.
We may also disclose information when required by law or to protect our legal rights.
6. Cookies & Analytics
Our website may use cookies and similar technologies to:
- Improve website performance
- Remember preferences
- Measure website traffic
- Analyze visitor behavior
- Improve advertising effectiveness
We may use services such as:
- Google Analytics
- Google Search Console
- Meta (Facebook) Pixel
- Other advertising or analytics platforms
You may disable cookies through your browser settings, although some website features may not function properly.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information.
While we take security seriously, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
8. Data Retention
We retain customer information only as long as necessary to:
- Provide services
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
9. Your Privacy Rights
Subject to applicable law, you may request to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw marketing consent
Some information may be retained as required by law or for legitimate business purposes.
To make a request, please contact us using the information below.
10. Children’s Privacy
Our website and services are not directed to children under the age of 13.
We do not knowingly collect personal information from children.
11. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated Effective Date.
Your continued use of our website or services constitutes acceptance of the revised Privacy Policy.
13. Contact Us
Poopy Monster LLC
🌐 Website: https://poopymonster.com
📞 Phone: (585) 774-1888
📧 Email: info@poopymonster.com